Patient Experience is Employee Experience: Delivering Care is a Team Sport

“Teamwork” has become the most important driver of strong inpatient experiences. This might seem surprising, but it shouldn’t be. Patients are extraordinarily sensitive observers of healthcare environments. They’re not just paying attention to how their care team interacts with them, but how clinicians interact with one another. When they leave the...

• Published date: 17-09-2025 06:39 PM